Direct Home Service

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Help Us Build a Better Direct Home Service

Share your feedback. Help us improve your experience.

We listen seriously to pros

Tell us where Direct Home Service must improve

Your honest feedback is the fastest way for us to make Direct Home Service (DHS) better for your team. Tell us what feels slow, confusing, or missing in the platform or our customer service, and we’ll use it to guide our product roadmap.

Takes about 3 minutes
We read every response
Built for home service trades

Prefer to stay anonymous? Skip your contact details and just share your feedback.

How your feedback is used

  • We look for common pain points in scheduling, estimates, invoicing, payments, and reporting.
  • We prioritize issues that slow your crews down or frustrate your customers.
  • We may reach out (if you allow) to better understand your workflow before making changes
  • We track improvements over time so you can see real changes—not just promises.

Feedback form

Share your experience with Direct Home Service

Please be as direct and candid as possible. We’re especially interested in what you’d like us to fix, simplify, or rebuild—whether that’s inside the platform or with our support team.

You can remain anonymous if you prefer.
Overall, how satisfied are you with Direct Home Service today?
0 = Extremely dissatisfied · 10 = Couldn't imagine running our business without it
Which areas of the platform are hardest to use or slow your team down?
Specific examples are extremely helpful (e.g., "Techs often forget to capture photos because the step is hidden").
How well does Direct Home Service meet your day-to-day operational needs?
How would you rate your recent experience with our support team?
In the last 30–60 days, how reliable and responsive has the platform felt?
How likely are you to recommend Direct Home Service to another home service business?
0–6 = Not likely · 7–8 = On the fence · 9–10 = Strongly recommend
Can we contact you about your feedback?
WHY YOUR FEEDBACK MATTERS
Help us build a better day for your crews

Direct Home Service is built for smaller home service businesses that need enterprise-level tools without the complexity. Your feedback tells us where the platform or our team is falling short of that promise.

What we’re listening for
  • Moments in your day where DHS slows you down compared to how you worked before.
  • Any part of estimates, scheduling, or invoicing that feels risky, confusing, or easy to forget.
  • Support experiences that did not feel proactive, clear, or timely.
  • Features you rely on in other tools that you wish DHS handled better
Want to talk to a real person?

If your feedback is urgent or tied to an active issue, reach out directly:

How we track improvements

We regularly review feedback to spot patterns. Here’s how we think about changes:

Fix first

Bugs & slowdowns

Anything that blocks jobs, payments, or customer communication jumps to the top.

Simplify

Everyday workflows

We focus on actions you repeat dozens of times per day—like scheduling and invoicing.

Invest

Everyday workflows

We prioritize improvements that clearly grow revenue or protect your time.

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